Effective Date: 09/09/2026
FOODXA ("FOODXA", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how FOODXA collects, uses, stores, shares, and protects information when you use our website, mobile application, food ordering and delivery services, restaurant services, delivery services, or other services provided by FOODXA (collectively, the "Services").
By accessing or using FOODXA, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use FOODXA, we may collect the following categories of information.
When you create an account, place an order, contact us, or use our Services, we may collect:
Full name
Mobile phone number
Email address
Delivery address
Billing address, where applicable
Account login information
Profile information
Order history
Customer preferences and communications
Information you provide when contacting customer support
With your permission, FOODXA may collect location information from your device to:
Identify restaurants available near you
Provide accurate delivery services
Estimate delivery times
Track an active delivery
Improve delivery routes
Provide location-based services
You may disable location access through your device settings. However, some features of FOODXA may not function properly without location information.
We may automatically collect certain technical information, including:
IP address
Device type
Operating system
Browser type
Device identifiers
App version
Language and time-zone settings
Network information
Log information
Date and time of access
Pages, screens, and features accessed
When you place an order, we may collect information such as:
Items ordered
Restaurant selected
Order amount
Delivery charges
Discounts and offers used
Payment status
Order date and time
Delivery information
Refund and cancellation information
Payments may be processed through third-party payment service providers.
FOODXA may receive limited payment-related information, such as:
Payment method
Transaction reference
Payment status
Refund status
Where payment information is processed by a third-party payment provider, the provider may process your payment information according to its own privacy policy and security practices.
FOODXA does not intend to store complete debit-card or credit-card numbers unless specifically required and lawfully permitted for providing the Services.
If you contact FOODXA through phone, email, chat, social media, or customer support, we may retain information relating to that communication for customer service, dispute resolution, quality control, and legal purposes.
FOODXA may use collected information for the following purposes:
Creating and managing your account
Processing food orders
Connecting customers with restaurants
Arranging food delivery
Providing order updates
Processing cancellations and refunds
Providing customer support
Verifying account information
We may use information to:
Improve our website and application
Improve restaurant and delivery services
Analyze usage patterns
Troubleshoot technical problems
Develop new features
Personalize your experience
Improve delivery efficiency
We may contact you regarding:
Orders
Deliveries
Account activity
Payments
Refunds
Service announcements
Security notifications
Customer support matters
Where permitted by applicable law, we may also send promotional communications. You may opt out of marketing communications where applicable.
We may process information to:
Detect fraudulent activity
Prevent unauthorized transactions
Protect users and delivery partners
Investigate suspicious activity
Protect FOODXA's systems and Services
Enforce our Terms and Conditions
We may process and disclose information where necessary to:
Comply with applicable laws
Respond to lawful government requests
Comply with court orders
Resolve disputes
Establish or defend legal claims
Protect the rights, safety, and property of FOODXA and its users
FOODXA does not sell your personal information as a commodity.
We may share information with appropriate parties when necessary to provide and operate our Services.
When you place an order, relevant information may be shared with the restaurant to enable it to prepare and fulfill your order.
This may include:
Your name
Order details
Delivery information
Contact information where necessary
Relevant information may be shared with delivery partners to enable them to deliver your order.
This may include:
Name
Delivery location
Order information
Contact information necessary for delivery
We may use trusted third-party service providers for services such as:
Payment processing
Hosting and cloud services
Customer support
SMS and email communications
Analytics
Fraud prevention
Technical support
Maps and location services
These providers may access information only to the extent necessary to perform services for FOODXA and subject to applicable contractual and legal requirements.
We may disclose information to government authorities, law enforcement agencies, courts, regulators, or other authorized parties where required or permitted by law.
If FOODXA is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
FOODXA may use cookies, SDKs, pixels, log files, and similar technologies to:
Keep you signed in
Remember preferences
Understand how users interact with our Services
Improve application performance
Analyze traffic
Detect fraud and security threats
Provide relevant offers and communications
You may be able to control cookies through your browser or device settings. Disabling certain cookies or technologies may affect the functionality of some Services.
Some FOODXA features may require access to your location.
Location information may be used to:
Show nearby restaurants
Determine delivery areas
Provide delivery directions
Estimate delivery time
Track an active delivery
Improve operational efficiency
FOODXA will request permission where required by applicable law or device operating systems.
You can generally revoke location permission through your device settings.
FOODXA retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing Services
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Meeting legal and regulatory requirements
Enforcing agreements
Protecting our legal rights
When information is no longer required, FOODXA may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
FOODXA takes reasonable and appropriate measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Security measures may include:
Access controls
Encryption or secure transmission where appropriate
Authentication mechanisms
Monitoring and logging
Internal security procedures
Vendor security controls
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should notify FOODXA if you believe your account has been accessed without authorization.
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request information about how your personal data is processed
Request access to certain personal information
Request correction of inaccurate or incomplete information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your personal information
Exercise other rights available under applicable privacy and data-protection laws
Requests may be subject to verification and applicable legal limitations.
To exercise your rights, contact FOODXA using the details provided in the Contact Us section.
FOODXA may send promotional communications about:
Special offers
Discounts
New restaurants
New services
Promotional campaigns
Other FOODXA updates
Where required, we will obtain appropriate consent before sending certain marketing communications.
You may opt out of promotional communications by following the unsubscribe instructions in the communication or contacting us.
Please note that you may continue to receive essential service-related communications, such as order confirmations, delivery updates, security alerts, and account notifications.
FOODXA's Services are not intended for individuals who are not legally permitted to use such services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to FOODXA without appropriate authorization, please contact us so that we can take appropriate action.
FOODXA may contain links to third-party websites, applications, payment services, maps, social-media services, or other platforms.
FOODXA is not responsible for the privacy practices, security, or content of third-party services.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
If you use FOODXA as a restaurant, merchant, delivery partner, employee, contractor, or business user, additional information may be collected to:
Create and manage business accounts
Verify business information
Process payments and settlements
Manage orders
Facilitate deliveries
Communicate with customers
Prevent fraud
Meet legal and regulatory obligations
Additional terms or policies may apply to restaurants and delivery partners.
Depending on the technology and service providers used by FOODXA, personal information may be processed or stored in locations outside your state or country.
Where required by applicable law, FOODXA will take appropriate measures concerning such processing or transfers.
If FOODXA becomes aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and notify affected parties or authorities as required by applicable law.
FOODXA may update this Privacy Policy from time to time to reflect:
Changes in our Services
Changes in technology
Changes in applicable laws
Changes in our data-processing practices
When we make material changes, we may provide an appropriate notice through the FOODXA website, application, email, or other suitable means.
The updated Privacy Policy will become effective on the date stated at the beginning of the updated policy.
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory rights or protections available to users under applicable law.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact FOODXA:
FOODXA
Email:admin2admin.com
Phone: 8976083955
Registered Office: kandivali (W) mumbai
Grievance Officer: A.K. Sharma
Email: admin@admin.com
Phone: 8976083955
We will handle privacy-related requests and grievances in accordance with applicable law.
By using FOODXA's Services, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, stored, and shared as described above.
Where applicable law requires consent for a particular processing activity, FOODXA will seek the appropriate consent.
Thank you for choosing FOODXA.
