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Terms and condition



FOODXA FOOD DELIVERY

Terms & Conditions

Effective Date: September 8, 2026

Welcome to FOODXA Food Delivery (“FOODXA”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your use of the FOODXA website, mobile application, food ordering services, delivery services, and related services (collectively, the “Services”).

By accessing or using FOODXA, placing an order, or creating an account, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. Eligibility

You must provide accurate and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account information and for all activities carried out through your account.

FOODXA reserves the right to suspend or terminate an account if we believe the account is being misused, fraudulent, or in violation of these Terms.

2. Food Orders

Customers may browse available restaurants, food items, prices, offers, and delivery options through FOODXA.

When placing an order, customers are responsible for checking:

  • Food items selected

  • Quantity

  • Delivery address

  • Contact details

  • Special instructions

  • Total order amount

Once an order has been confirmed, changes or cancellations may not always be possible.

3. Restaurant Responsibility

FOODXA may act as a platform connecting customers with restaurants or food vendors.

Restaurants are responsible for:

  • Preparing food according to the customer's order

  • Food quality and freshness

  • Ingredients and allergen information provided by the restaurant

  • Packaging of food

  • Preparing orders within a reasonable time

FOODXA does not prepare the food unless specifically stated otherwise.

4. Food Allergies and Dietary Requirements

Customers are responsible for informing the restaurant about any allergies, dietary restrictions, or special requirements before placing an order.

FOODXA cannot guarantee that food will be completely free from allergens, cross-contamination, or ingredients that may cause an allergic reaction.

Customers with severe allergies should contact the restaurant directly before ordering.

5. Prices and Taxes

Prices displayed on FOODXA may be changed by restaurants or FOODXA at any time.

The final amount payable may include:

  • Food item price

  • Applicable taxes

  • Delivery charges

  • Platform/service charges

  • Packaging charges

  • Applicable discounts or fees

The total payable amount will be displayed before order confirmation whenever applicable.

6. Payment

FOODXA may offer different payment methods, including online payment and cash payment where available.

For online payments, payment processing may be handled by third-party payment service providers.

FOODXA is not responsible for technical issues caused by a third-party payment provider, bank, card issuer, or payment network.

7. Order Confirmation

An order is considered accepted only after FOODXA or the relevant restaurant confirms the order.

FOODXA or the restaurant may cancel an order due to reasons including:

  • Restaurant closure

  • Unavailability of selected items

  • Incorrect or incomplete information

  • Delivery-area limitations

  • Technical problems

  • Suspected fraud

  • Unavoidable circumstances

If an online payment has already been made for a cancelled order, any eligible refund will be processed according to the applicable refund policy.

8. Delivery

FOODXA will make reasonable efforts to deliver orders within the estimated delivery time shown to the customer.

Delivery times are estimates and are not guaranteed. Delays may occur because of:

  • Traffic

  • Weather

  • Restaurant preparation delays

  • High order volumes

  • Incorrect delivery information

  • Customer unavailability

  • Road closures

  • Events or other circumstances beyond reasonable control

Customers must provide an accurate and accessible delivery address and a valid contact number.

9. Customer Unavailability

Customers should be available to receive their order.

If the customer cannot be contacted or is unavailable at the delivery location, the delivery person may wait for a reasonable period. Additional delivery arrangements or charges may apply where permitted.

FOODXA may not be responsible for loss or spoilage of food caused by the customer's failure to receive the order.

10. Order Cancellation

Cancellation requests should be made as soon as possible.

Once a restaurant has started preparing an order, cancellation may not be possible and the customer may not be eligible for a refund.

FOODXA may determine cancellation and refund eligibility based on the circumstances of each order and the applicable policy.

11. Refunds and Complaints

If you receive an incorrect, missing, damaged, or significantly unsatisfactory order, you should contact FOODXA customer support as soon as reasonably possible.

Customers may be asked to provide order details, photographs, or other information to help investigate a complaint.

Refunds, credits, replacements, or other resolutions may be offered depending on the circumstances.

Refunds are subject to the applicable payment provider's processing time.

12. Offers and Promotions

FOODXA may provide discounts, coupons, promotional codes, cashback, or other promotional offers.

Unless otherwise stated:

  • Promotions may have specific eligibility requirements.

  • Promotional codes may have expiry dates.

  • Some offers may be limited to selected restaurants or customers.

  • Promotions cannot necessarily be combined.

  • FOODXA may modify or withdraw promotions where permitted.

Any specific terms displayed with a promotion will apply to that promotion.

13. Customer Conduct

Customers must not:

  • Use FOODXA for unlawful purposes.

  • Provide false or misleading information.

  • Create fraudulent accounts.

  • Abuse promotional offers.

  • Attempt unauthorized access to the platform.

  • Interfere with the operation or security of FOODXA.

  • Harass, threaten, or abuse restaurant staff, delivery personnel, or FOODXA employees.

  • Submit fraudulent complaints or refund requests.

FOODXA may suspend or terminate access for violations of these Terms.

14. Intellectual Property

All FOODXA branding, logos, designs, text, graphics, software, photographs, and other platform content may be protected by intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit FOODXA content without prior written permission.

15. Third-Party Services

FOODXA may use third-party services for payment processing, maps, communication, analytics, technology, delivery, or other functions.

Your use of third-party services may also be subject to the third party's terms and privacy policies.

16. Service Availability

FOODXA aims to keep its Services available and functioning properly but does not guarantee uninterrupted or error-free operation.

Services may occasionally be unavailable due to maintenance, technical problems, updates, network failures, or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable law, FOODXA will not be responsible for losses arising from circumstances beyond its reasonable control.

FOODXA is not responsible for the preparation, ingredients, allergens, or quality of food supplied by independent restaurants, except to the extent required by applicable law.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

18. Privacy

Your use of FOODXA is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using FOODXA, you acknowledge that your information may be processed as described in the applicable Privacy Policy.

19. Changes to These Terms

FOODXA may update these Terms from time to time.

Updated Terms may be posted on the FOODXA website or application. Your continued use of the Services after the updated Terms become effective means that you accept the revised Terms.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

21. Contact Us

If you have questions, complaints, or concerns regarding these Terms or your FOODXA order, please contact FOODXA customer support through the contact details provided on our website or application.

FOODXA Food Delivery
Email: 
Phone: 8976083955
Website: foodxa.in

By using FOODXA or placing an order through our platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.